Sync to SharePoint Workspace option not visible for one user

By John BontjerSharePoint, Trouble shooting

Problem

One of our users cannot see the option to “Sync to SharePoint Workspace” in on of our sites. However, I can see the option and also sync the site without any problems.

Possible solution

First, please ensure the user is using the Internet Explorer browser 7 or higher to open his team site.

Second, please ensure that the “Groove Site Client ActiveX” add-ons of your IE browser is “Enabled” status.

To check it, please follow the steps below:

  1. Open “Internet Options”.
  2. Under “Programs” label, click “Manage add-ons” button.

  3. Check the the status of “Groove Site Client ActiveX”, to make sure it is enabled.

 Groove Site Client ActiveX